Frequently Asked Questions

As a small Australian business, I’m not currently required to register for GST. This is a normal part of operating as a small maker, and your order is still processed in full compliance with Australian tax regulations while I continue to grow.

Your order will typically take 1-2 business days to process. Once shipped via Australia Post, delivery within Australia usually takes an additional 2-6 business days, depending on your location. In total, you can expect your order to arrive within 3-9 business days after placing it.

Please note that delivery times may vary slightly due to public holidays or delays with Australia Post.

No. Because each piece is handmade and created in limited quantities, I do not accept returns or exchanges if you change your mind or choose the wrong item. Please review the product details carefully before purchasing.

If your item arrives damaged, faulty or not as described, please email me within 14 days with your order number and a clear photo. If the issue is confirmed, you are entitled to a refund, replacement or repair under Australian Consumer Law.

Sometimes. I may ask you to return the item so I can assess the problem. If the jewellery is confirmed as faulty, I will cover the return postage for small, lightweight items.

I do not accept returns for change of mind on any item, including sale items.
However, sale items are still fully covered by Australian Consumer Law if they arrive damaged, faulty or not as described.

Please contact me as soon as possible. If your order has not been packed or shipped, I can update the address.

If it has already left my studio, I cannot redirect it, and a new order may be required.

If your parcel is lost in transit, please reach out and I will assist with a claim through the carrier. If the carrier confirms the parcel is lost, I will arrange a replacement or refund depending on stock availability.

Yes! Every piece is carefully stitched by hand in my Sydney studio. No machines, no shortcuts - just needle, thread, and time. Each design is unique, with its own tiny variations that make it truly one of a kind.

All jewellery is made with high-quality, lead- and nickel-free metal settings. Pieces are either gold- or silver-plated, depending on the collection, and embroidered with premium cotton threads on fabric backgrounds.

Hats are 100% cotton or 100% cotton-linen blends.

Yes, they’re designed to be comfortable enough for all-day wear. Even the larger statement pieces feel surprisingly light while still making an impact.

Keep your jewellery away from water, perfume, and lotions. When you’re not wearing it, store it in a dry place or jewellery box to protect the embroidery and metal finish. A soft cloth can be used to gently polish the metal if needed.

Hats can be gently hand-washed and air-dried. Be careful not to rub the embroidery.

Pre-order items are designs that have previously sold out and are now available to order in advance.

Once a pre-order is placed, it cannot be cancelled or altered, as each piece is hand-embroidered specifically for you.

No, pre-order items are made to order. Your piece will be crafted and shipped according to the lead time above.

Once a pre-order is placed, it cannot be cancelled or altered, as each piece is hand-embroidered specifically for you.

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